David Selig
david@davidselig.net
(713) 553-0531
Volt
(Contract at Apple, Inc.), Tier I Technical Support Specialist
Austin, TX, April, 2012 –
October, 2012 (Left for personal reasons),
March, 2014 – Present
·
Provided unparalleled customer service
·
Assisted customers in resolving computer problems
·
Accurately logged all interactions via internal CRM Systems.
Texas Energy
Research Associates, Inc., Information Technology Support Specialist
Austin,
TX, December, 2010 – Present
·
Responsible
for setting up, upgrading and repairing computers
·
Designed and developed three websites, troubleshooting site errors
as necessary. Maintaining better than 99% availability
17th
& Grand Productions/Shoestring Film Cooperative, Director of Online Media
and IT Services
Austin, TX, November, 2012 – Present
·
Informing
the board of current and ongoing events
·
Assisted
in creating and maintaining websites
·
Assisted
in creating and implementation of online media presence
HostGator,
Junior Chat Administrator
Austin,
TX, May, 2013 – November, 2013
·
Assisted
customers in resolving web hosting issues
·
Assisted
customers in resolving email issues
·
Provided customer support using phones and live chat
CERTIFICATIONS
AND SKILLS
Programming Languages:
C++
, HTML, experience with CSS, PHP, MySQL
OS: Windows XP,
Vista, 7; Mac OS X; Linux (Ubuntu, Fedora and Mint)
Experienced
with Word, Excel, PowerPoint, Access, Adobe Dreamweaver, Microsoft Expression,
Sony Vegas
Proficient
in Bash script
Limited
Spanish speaking
Additional
Accomplishments
Eagle Scout,
November, 2005
Board member of
17th & Grand and Shoestring Film Cooperative
EDUCATION
Austin Community
College, Will Complete December, 2014
Computer
Programming — Software Testing
GPA:
3.2